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Terms of Service

Last updated: 26 November 2025

1. Introduction

These Terms of Service (“Terms”) govern access to and use of the iValet UK Dealership web and mobile applications and any related online features (collectively, the “Service”).

The Service is developed and technically operated by Rezero Consulting Limited t/a Rezero Software (“Rezero”) for:

iValet UK Valeting Limited (“iValet UK”, “we”, “us”, “our”)
167-169 Great Portland Street, 5th Floor,
London, United Kingdom, W1W 5PF
Company number: 07750662

iValet UK provides access to the Service to its own business customers (for example, motor dealerships) as part of iValet UK’s wider service offering. There is no separate or specific charge to customers for use of the Service.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other organisation (“Customer”), you represent that you are authorised to accept these Terms on its behalf. In that case, “you” and “your” refer to the Customer and its authorised users.

2. Eligibility and accounts

  • The Service is intended solely for business users. It is not intended for consumers or for individuals under 18 years of age.
  • Access to the Service is provided only to current customers of iValet UK and their authorised personnel.
  • You must provide accurate and complete account information and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
  • You must promptly notify us at support@rezero.net of any unauthorised use of your account or other security incident.
  • Two‑factor authentication (2FA) may be enabled on an account‑by‑account basis and we recommend that you use it where available.

3. Use of the Service

3.1 Permitted use

Subject to these Terms and to your organisation’s ongoing service relationship with iValet UK, we grant the Customer and its authorised users a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Service solely for the Customer’s internal business purposes in connection with services provided by iValet UK.

3.2 Prohibited activities

You must not, and must not allow anyone else to:

  • use the Service in any way that breaches applicable law or regulation;
  • use the Service to store or transmit unlawful, defamatory, infringing, or otherwise objectionable content;
  • upload or transmit viruses, malware, or other harmful code;
  • attempt to gain unauthorised access to the Service or any related systems or networks;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas of the Service, except to the extent permitted by law;
  • copy, modify, create derivative works of, or resell the Service or any part of it;
  • access the Service for the purpose of building a competing product or service;
  • use the Service in a way that interferes with or disrupts its integrity or performance;
  • share login details with any other person or permit unauthorised access to your account.

3.3 Customer responsibilities

  • The Customer is responsible for the actions of all users it authorises to use the Service.
  • The Customer is responsible for ensuring that any content it or its users upload or input into the Service (“Customer Data”) is accurate, lawful, and does not infringe any third‑party rights.
  • The Customer should avoid uploading unnecessary personal data and, in particular, avoid uploading special categories of personal data (such as detailed health information) unless strictly required for its business purposes and compliant with applicable law.

4. Fees and relationship with other services

iValet UK does not charge a separate fee for use of the Service. Access to the Service is included as part of the overall valeting and related services that iValet UK provides to the Customer under its own commercial arrangements or contracts.

Any fees payable by the Customer to iValet UK are governed by those separate arrangements and not by these Terms. However, if a Customer’s underlying service agreement with iValet UK is suspended, terminated, or expires, we may suspend or end that Customer’s access to the Service at the same time.

5. Privacy and data protection

Our Privacy Policy explains how we collect and use personal data in connection with the Service and forms part of these Terms.

For personal data processed via the Service, iValet UK Valeting Limited acts as data controller and Rezero Consulting Limited acts as data processor on our behalf.

The Customer is responsible for ensuring it has a lawful basis for processing any personal data it enters into the Service and for providing any required privacy notices to its own staff and other individuals.

6. Service availability and support

  • We aim to provide a reliable and available Service, but we do not guarantee uninterrupted or error‑free operation.
  • The Service may be temporarily unavailable for maintenance, upgrades, or emergency repairs. We will endeavour to schedule planned maintenance to minimise disruption.
  • Support is available to Customer administrators and authorised users via email at support@rezero.net. Response times may vary depending on the nature and priority of the request.
  • We may modify or update the Service from time to time, for example to improve functionality, fix bugs, or comply with legal requirements.

7. Intellectual property

  • The Service, including all software, code, user interfaces, designs, and documentation, is owned by us or our licensors (including Rezero) and is protected by intellectual property laws.
  • Except for the limited licence granted in section 3.1, these Terms do not grant you any rights to our or our licensors’ intellectual property.
  • The Customer retains ownership of Customer Data. By using the Service, the Customer grants us and our service providers a non‑exclusive, worldwide licence to host, store, transmit, display, and process Customer Data only as necessary to provide and support the Service, comply with law, and exercise our legal rights.

8. Third‑party services

The Service depends on certain third‑party services (such as cloud hosting, email delivery, and error monitoring). We are not responsible for any acts or omissions of such third parties, but we take reasonable steps to ensure that our service providers support the secure and lawful operation of the Service.

9. Suspension and termination

9.1 By the Customer

The Customer may stop using the Service at any time. Ending or varying the underlying services provided by iValet UK will be governed by the separate commercial agreement between the Customer and iValet UK (if any).

9.2 By us

We may suspend or terminate access to the Service (in whole or in part):

  • if the Customer or any user materially breaches these Terms and, where remediable, does not remedy the breach within a reasonable time after being notified;
  • if the Customer’s wider service relationship with iValet UK is suspended, terminated, or expires;
  • if we reasonably believe that continued use of the Service by the Customer or a user may cause harm, security risk, or legal liability for us, the Service, or other users;
  • if we are required to do so by law or by a competent authority.

9.3 Effects of termination

  • Upon suspension or termination, the Customer’s and its users’ rights to access and use the Service will cease.
  • We may retain certain data for a limited period in accordance with our Privacy Policy and applicable law, for example for backup, audit, or legal purposes.
  • Termination will not affect any rights or obligations that have already accrued as of the date of termination.

10. Disclaimers

  • The Service is provided on an “as is” and “as available” basis.
  • To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
  • We do not guarantee that the Service will be error‑free, secure, or free from viruses or other harmful components, or that it will meet your specific requirements.

11. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above:

  • We will not be liable for any loss of profits, revenue, business, goodwill, or for any indirect, consequential, or special loss or damage arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), or otherwise, even if foreseeable.

12. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Service, our practices, or legal requirements. When we do so, we will update the “Last updated” date at the top of this page. For material changes, we may also notify Customer administrators by email or through the Service.

Your continued use of the Service after any updates to these Terms take effect constitutes your acceptance of the updated Terms.

13. General

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Neither party will be liable for any delay or failure to perform its obligations (other than any payment obligations under separate commercial agreements) due to events beyond its reasonable control (force majeure), such as natural disasters, acts of government, or widespread internet outages.
  • The Customer may not assign or transfer its rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a reorganisation, merger, sale of assets, or similar transaction.
  • No failure or delay by either party to exercise any right or remedy under these Terms will operate as a waiver of that right or remedy.

14. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Service.

15. Contact

If you have any questions about these Terms or the Service, please contact:

Email: support@rezero.net
(Handled by Rezero Consulting Limited on behalf of iValet UK Valeting Limited.)